Terms & Conditions

Lesson Policies

Valid for all Standard, Premium and Extended lessons, unless stated otherwise

1

Choosing Your Learning Pace

At the beginning of our cooperation, you choose how often you want to study (1×, 2× or 3× per week). Your chosen pace determines how quickly your package should be used.

Package Expiration = Your chosen pace + 2 extra buffer weeks

Examples:

  • 12-lesson package – 1 lesson/week → valid for 14 weeks
  • 16-lesson package – 2 lessons/week → valid for 10 weeks
  • 30-lesson package – 3 lessons/week → valid for 12 weeks

This system provides flexibility while keeping your progress consistent.

2

Payment & Refunds

  • •All lesson packages must be paid in advance.
  • •Payments are non-refundable.
  • •In exceptional circumstances, unused lessons may be converted into credit (not cash).
3

Cancellations

⏰ 24-Hour Rule

  • • Cancelling less than 24 hours before the lesson → the lesson is counted as completed and is non-refundable.
  • • Cancelling 24+ hours in advance → free rescheduling.

🚫 No-Shows

If a student does not join the lesson within the allowed grace period (see section 6), the lesson is marked as completed and cannot be refunded or rescheduled.

4

Rescheduling (Changing the Lesson Time)

Each package has a limited number of free reschedules:

  • • 12-lesson package → 2 free reschedules
  • • 16-lesson package → 3 free reschedules
  • • 20-lesson package → 4 free reschedules (maximum)

Any additional reschedules over this limit count as late cancellations and the lesson is lost.

5

Freezing / Pausing Your Package (Illness or Serious Reasons)

If you become ill or experience serious personal circumstances:

  • • You may request one pause per package, lasting up to 1–2 weeks.
  • • The pause must be communicated before your scheduled lesson.
  • • Your package expiration will be extended by the length of the pause.
6

Late Arrival & No-Show Policy

⏱ Grace Period

If you join late, the lesson ends at the originally scheduled time.

If you do not join within:

  • • 15 minutes (for 50-minute lessons)
  • • 20 minutes (for 75-minute Extended lessons)

Without informing the teacher in advance — the teacher may end the call and the lesson will be counted as completed with no refund and no extension.

🚫 No Free Extension

If you arrive late, the lesson does not get extended beyond the scheduled end time.

7

Teacher Illness or Emergency

Although this is rare, if I am sick or unable to teach:

  • ✔ Your lesson is never lost. All affected lessons will be rescheduled.
  • ✔ If rescheduling is not possible within your package window: your package expiration will be extended accordingly (typically by 1 week or more).
  • ✔ In case of longer illness: your package will be paused for the duration of my absence.
  • ✔ You will always be notified as early as possible.
  • ✔ Asynchronous learning: Your tasks and feedback will simply shift forward — you will never lose paid time due to my illness.
8

Asynchronous Courses / Coaching

  • • Cannot be cancelled or refunded.
  • • You may request one weekly workload extension (+7 days) per 6-week cycle in case of illness, if communicated in advance.
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